By using baj.cash, you agree to this privacy policy. We are fully committed to protecting your privacy.
Introduction
Baj.cash (referred to as "baj", "we", or "the platform") takes your privacy very seriously. This privacy policy explains what data we collect, how we use it, and how your information is kept secure.
This policy applies to all baj services — including the website, mobile app, and any associated platforms. By using baj, you agree to this privacy policy.
We believe the foundation of a trustworthy gaming platform is the security of its users' data. That's why our Privacy Policy has been built to meet international standards.
Our Core Commitment: Your data will never be sold, shared with advertisers, or used for any unauthorized purpose without your consent.
What data we collect
Baj collects various types of information, which fall into two categories — what you provide directly and what is collected automatically.
| Data Type |
Description |
When it is collected |
| Identity Information |
Name, date of birth, nationality |
At the time of registration |
| Contact Information |
Email, mobile number, address |
Registration & KYC |
| Identity Document |
NID, passport scan |
KYC Verification |
| Financial information |
Payment methods, transaction history |
Deposit/Withdrawal |
| Device Information |
IP address, browser, device model |
Automatically |
| Usage data |
Betting history, login times, page visits |
While using the platform |
Beyond the information listed above, we do not collect any unnecessary data. We do not have access to your social media profiles, phone contacts, or any other personal information outside of what is stated.
Why We Collect Your Data
Baj only collects information for necessary reasons. Each piece of data we collect has a specific purpose:
- Verifying identity for account creation and management
- Fulfilling KYC and AML (Anti-Money Laundering) legal obligations
- Processing deposits and withdrawals securely
- Ensuring platform security and preventing fraud
- Providing customer support services
- Analyzed to improve platform performance
- Sending promotional offers with your consent
We never sell your data to third parties for marketing purposes. Only baj-related communications will be sent to your email.
How your data is used
The information we collect is used for the following purposes only. Each use is specific and limited:
- Account Management: Login, security verification and profile management
- Transaction processing: Ensuring deposits are received and withdrawals are processed
- Security: Detecting suspicious login attempts or fraudulent activity
- Legal Compliance: Meeting regulatory requirements
- Service Improvement: Analyzing user experience to improve the platform
- Contact: Sending important updates and support messages
We follow a data minimization principle — meaning we never collect or use more data than is necessary for a specific purpose.
Cookies & Tracking
Cookies are used on the baj website and app. Cookies are small data files stored in your browser.
- Essential cookies: Essential for login sessions and security — these cannot be disabled
- Functional cookies: Remembers your preferences (language, settings)
- Analytics Cookies: To understand platform usage patterns — does not reveal your identity
Baj does not use any third-party advertising cookies. You can manage your cookie preferences at any time through your browser settings.
Disabling essential cookies may prevent the login and payment systems from functioning properly.
Third-Party Sharing
Baj does not sell or share your personal information with third parties. However, in certain limited circumstances, sharing specific data may be necessary:
- Payment Processor: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions
- Legal Obligations: Data may be disclosed when required by a court order or regulatory authority
- KYC Partner: Certain data is used for identity verification services
- Security services: Limited data is used for cybersecurity and fraud prevention
In all cases above, the relevant parties are bound by our privacy standards and are not permitted to share your data with anyone else.
baj never shares your data with advertising companies, data brokers, or marketing agencies.
Data protection practices
Baj uses industry-leading technology to keep your data secure:
- 256-bit SSL/TLS Encryption: All website and app communications are encrypted
- Database Encryption: Stored data is kept in encrypted form
- Two-Factor Authentication (2FA): An extra layer of security for your account
- Regular security audits: External security experts conduct regular system audits
- Access Controls: Only authorized personnel have access to specific data
- Firewall and DDoS protection: Servers are protected against cyberattacks
However, no one can guarantee 100% security on the internet. That's why we also encourage you to keep your password strong and never share it with anyone.
baj will never ask for your password or OTP via email or phone. If you receive such a request, report it to our support team immediately.
Data retention period
Baj does not retain any data longer than necessary. The retention period for each type of data is outlined below:
- Account Information: For the duration of account activity and 5 years after closure (for legal purposes)
- Transaction Records: 7 years (as required by financial regulations)
- KYC Documents: 5 years after account closure
- Log files: 90 Days
- Cookies: 30 days to 1 year (depending on type)
Once the retention period ends, data is securely deleted or fully anonymized.
Your Rights
You have full rights over your data. baj upholds the following rights:
Right to Access
You may request a copy of all personal data we hold about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing
You may request that your data be used only for specific purposes.
Right to Data Portability
You may export your data in a portable format (CSV/JSON).
Right to Object
You may opt out of marketing communications or specific types of data use at any time.
To exercise these rights support@baj.cash. We will respond within 30 days.
Children's Privacy
Baj strictly does not provide services to anyone under the age of 18. We do not knowingly collect any data from minors.
If a parent or legal guardian believes their child's information has been submitted to us by mistake, please contact us immediately. We will delete that information promptly.
Registration by anyone under 18 is strictly prohibited. Any such account discovered will be immediately suspended and all associated data permanently deleted.
Policy Changes
Baj may update this Privacy Policy when necessary. If changes are made:
- Updated policies will be published on this page with a new effective date
- You will be notified of significant changes via email or in-app notification
- Continued use of the platform after any changes will be considered acceptance of the updated policy
- If you disagree, you may stop using the platform and request account deletion
Check this page regularly. The date of the latest update is shown at the top of the page.
Contact
For any privacy-related questions, complaints, or to exercise your rights, please contact us:
- Email: support@baj.cash
- Subject Line: Use the subject line: "Privacy Request – [Your Account ID]"
- Response time: Usually within 2–3 business days
- Live Chat: Available on the platform 24/7
For more details, visit our Terms & Conditions and Responsible Gaming Also see these pages.